Contact us

L1 Support Engineer

2 - 5 (in years)
₹ - ₹
Job level - Junior Management
Integrated research site organization

About Job

We are looking for a L1 Support Engineer who has excellent communication skills. Exposure to handling global clients and knowledge in monitoring, analyzing, and troubleshooting analyzing and the issues received daily. Working on production support, attending calls, and troubleshooting the applications.

Job Description

Must Haves for this position-

 Accountable to log, track, and manage Incidents and Service Requests.
 Use Incident logging and Bug tracking tools to document customer incidents quickly and effectively.
 Resolved issues by researching documentation; troubleshooting hardware, and software, guiding client through
corrective steps; escalating problems globally to a different level, and Resolving Workgroup as per User’s
location; tracked status of problems and solutions.
 Documented and tracked all received requests in the incident management system.
 Scheduled onsite technicians to repair or replace the faulty hardware.
 Identified priority Tickets and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators.

Job Details

Life Sciences
Clinical Research (CRO)
Job Level
Junior Management
2 - 5 (in years)
Reporting To
Company Name
Integrated research site organization
Company Size

Copyright © iCresset, All Rights Reserved.